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The news of Biff and Mable’s daughter getting pregnant sent a shockwave of speculation through their local church. The pastors recommended marriage counseling, which you reluctantly agreed to do. After four weeks of intensive counseling, several things were becoming clear to you.
(Though Biff and Mable are responsible for how they live, the church is responsible for providing supplemental care. Hebrews 13:17 teaches that the pastor is accountable for the kind of leadership-shepherding he provides for his people.)
The pastor calls you for an update on your counseling with them. During the call, he asks how the church could have been more proactive in helping Biff and Mable. Later, he asks you what changes he could implement in the short-term as well as the long-term, to provide better care for his people.